From the moment a shipment is booked:
- Pickup β courier collects from the sender's address.
- Sortation β the parcel reaches our hub and gets sorted by destination.
- In transit β it travels to the destination city.
- Out for delivery β the local courier is on the road. SMS goes out to the recipient.
- Delivered β proof of delivery captured (signature or photo) and uploaded.
If you're not home when the courier arrives, we'll attempt redelivery the next business day, or you can re-route to a collection point.